Refund and Return Policy

1. Returns

Thank you for choosing OttoCast. If you are not completely satisfied with your purchase, we’re here to help.

2. Eligibility for Returns

• To be eligible for a return, your item must be unused and in the same condition that you received it.
• Your item must be in the original packaging.
• Your item needs to have the receipt or proof of purchase.

3. Returns Process

• Please contact our customer support at support@ottocast.au within 30 days of receiving your order to initiate the return process.
• Our customer support team will provide you with the necessary instructions and address for the return.

4. Refunds and Replacements

• We offer a 30-day return policy from the day of product delivery.
• Upon approval of your return, you can choose either a replacement device or a refund.
• For direct exchanges, any price difference will be charged or refunded accordingly.

5. Shipping Costs

• Shipping costs are non-refundable unless the return is due to a defect or an error on our part.

6. Defective or Damaged Items

• In the rare event that you receive a defective or damaged item, please contact us immediately, and we will assist you in resolving the issue.

7. Warranty

• All our products come with a 1-year warranty from the day of purchase.
• The warranty covers manufacturing defects and issues arising from normal use.

8. Late or Missing Refunds

• If you haven’t received a refund yet, please check your bank account or contact your credit card company. It may take some time before your refund is officially posted.

9. Contact Information

• For any questions or concerns about our Refund and Return Policy, please contact us at support@ottocast.au.